Name: Out of the Crisis
Availability: InStock
Author: W. Edwards Deming

Key Ideas

Chapter 1 The Sleeping Giant

94% of defects are the system's fault. "Drive Out Fear" to ensure honest data. Eliminate quotas; they cause corner-cutting. Understand "Common Cause" …

Chapter 2 Constancy of Purpose 🔒

Lorem ipsum dolor sit amet consectetur adipiscing elit sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut enim ad minim veniam quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

🔒 Unlock in the Zehn app

Chapter 3 Drive Out Fear 🔒

🔒 Unlock in the Zehn app

Chapter 4 The Tyranny of the Quota 🔒

🔒 Unlock in the Zehn app

Chapter 5 The Red Bead Experiment 🔒

🔒 Unlock in the Zehn app

Chapter 6 Variation and the Funnel 🔒

🔒 Unlock in the Zehn app

Chapter 7 The Deadly Diseases 🔒

🔒 Unlock in the Zehn app

Chapter 8 Conclusion: The Transformation is Everyone's Job 🔒

🔒 Unlock in the Zehn app

Listen to the Full Summary

Zehn gives you a professionally narrated audio summary you can play anywhere — commute, gym, or eyes closed at home.

Full audio summary in 17 min
Speed control from 0.5× to 2×
Ask AI any question while listening
Sleep timer & bookmarks built in

← Out of the Crisis

☰

⋮

🤖 Ask AI

🔖 Bookmarks

2:02 16:58

↺10

10↻

Timer: OFF

Speed: 1.0×

Subtitle: OFF

Follow Along Word by Word

Turn on Subtitle mode and Zehn syncs live captions to every word as it plays — so you can read and listen at the same time.

Live subtitles synced to audio
Highlight the active sentence
Works in any language
Toggle on or off any time

Out of the Crisis

Deming argues 94% of problems are systemic, not worker

fault. Through his "14 Points," he dismantles quotas,

fear, and annual reviews, urging leaders to focus on

↺

↻

Out of the Crisis

Listen to the Full Summary

Follow Along Word by Word

Listen Free on Zehn