Just Listen book cover

Just Listen

by Mark Goulston
🎧 14 min listen Relationships

Psychiatrist Mark Goulston reveals the secret to breaking through to anyone—even the impossible ones—by mastering the art of listening.

Key Ideas
Chapter 1 Most people listen with the intent to reply, not to understand

Most people listen with the intent to reply, not to understand. Goulston shows that by triggering "mirror neurons" and validating the other person's r…

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Just Listen
Goulston, an FBI negotiation trainer, argues that you
cannot persuade someone who isn't listening. He maps the
"Persuasion Cycle," showing how to move people from
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