Difficult Conversations book cover
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Difficult Conversations

by Douglas Sone, Bruce Patton, Sheila Heen, Roger Fisher
🎧 10 min listen Negotiation

Decode the three hidden layers of tough talks—facts, feelings, and identity—to transform conflict into connection.

Key Ideas
Chapter 1 Difficult conversations should not always be an ugly experience

Difficult conversations are never just about the facts; they are about differing perceptions and threatened self-images. By shifting from "I am right"…

Chapter 2 Arguments stop us from exploring other people’s side of the story 🔒

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Chapter 3 Assumptions entangle intentions and impacts 🔒

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Chapter 4 Feelings are an integral part of a difficult conversation 🔒

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Chapter 5 Identity conversation and its many quakes 🔒

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Chapter 6 How do you begin a difficult conversation? 🔒

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Chapter 7 Learn how to express yourself 🔒

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Chapter 8 Conclusion 🔒

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Difficult Conversations
Based on the Harvard Negotiation Project, this guide
explores why conversations go wrong. It teaches you to
move from a "blame frame" to a "contribution system,"
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Difficult Conversations

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